Privacy Policy

OmniTrax is a cloud-based business management platform designed for Australian automotive workshops, service centres, and trade businesses. We are based in Australia and our services are directed at Australian businesses and individuals.

We may collect the following types of personal information:

• Contact enquiries — When you submit a demo request or contact us via email, we collect your name, email address, and any information you include in your message.
• Account information — If you register for OmniTrax, we collect your name, business name, email address, and password (stored as a secure hash).
• Business data — Data you enter into OmniTrax (customer records, invoices, expenses, etc.) is stored on your behalf. You remain the owner of that data.
• Usage data — We may collect information about how you use the platform (pages visited, features used, device type) to improve our service.

We do not collect sensitive information (as defined by the Privacy Act) unless you voluntarily provide it.

We collect personal information:

• Directly from you when you contact us, register, or use the platform
• Automatically when you interact with our website (cookies, log files)
• From third-party services you connect to OmniTrax (e.g. your bank via open banking, or your payroll provider)

We use your personal information to:

• Respond to your enquiries and demo requests
• Provide, operate, and improve the OmniTrax platform
• Send transactional communications (account notices, receipts)
• Send product updates or marketing communications (you can opt out at any time)
• Comply with our legal obligations

We will not use your information for any purpose that is incompatible with the reason it was collected.

We do not sell your personal information. We may share information with third-party service providers that help us operate OmniTrax, including:

• Google Firebase — authentication, real-time database, and file storage (Google LLC, USA — subject to Google's data processing terms)
• Basiq — Australian open banking provider for bank feed functionality (Basiq Pty Ltd, Australia)
• Australian Taxation Office (ATO) — OmniTrax is ATO accredited software. Payroll and STP data is lodged directly with the ATO in accordance with Single Touch Payroll requirements.
• Anthropic — AI features including receipt parsing, AI document reading, and issue analysis (Anthropic PBC, USA — subject to Anthropic's data processing terms)
• Stripe — subscription billing and payment processing (Stripe Payments Australia Pty Ltd / Stripe, Inc., USA)
• Kudosity — SMS reminders and customer messaging (Kudosity Limited, Australia)
• MotorWeb — vehicle registration and VIN lookups (MotorWeb Pty Ltd, Australia)

These providers are required to handle your information securely and only for the purposes we specify. We do not authorise them to use your data for their own marketing purposes.

We may also disclose information where required by law, court order, or government authority.

Most of your business data stays in Australia. One feature does not: if you use AI document reading (for example, scanning a receipt or other document for OmniTrax to read), the document and the information extracted from it is sent to Anthropic PBC, located in the United States, for processing.

Before we disclose personal information to an overseas recipient, Australian Privacy Principle 8.1 requires us to take reasonable steps to ensure the recipient does not breach the APPs in relation to that information. We do this by using Anthropic strictly under its commercial data processing terms, which (among other things) prohibit Anthropic from using the content of your documents to train its models and require it to handle the information securely and for the purpose we specify only.

Because APP 8.1 can be hard to fully guarantee for an overseas recipient, we also rely on your consent: by choosing to use AI document reading, you consent to that document being disclosed to Anthropic in the US for processing, as permitted by APP 8.2(b). If you would prefer your documents not be sent overseas, do not use the AI document reading feature — the rest of OmniTrax does not require it.

Our other overseas providers (Anthropic for other AI features, and Stripe for billing) are subject to the same APP 8.1 approach: we only use them under terms that require them to protect your information to a standard consistent with the APPs.

Your business data is stored on Google Firebase infrastructure in the Sydney, Australia region, which uses industry-standard encryption in transit (TLS) and at rest. Access is protected by Firebase Authentication. We implement reasonable technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction.

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at admin@omnitrax.com.au.

Our website may use cookies and similar tracking technologies to remember your preferences and understand how visitors use the site. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to legal retention obligations)
• Opt out of direct marketing communications at any time
• Make a complaint about how we handle your personal information

To exercise any of these rights, contact us at admin@omnitrax.com.au. We will respond within 30 days.

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

We may update this policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Continued use of OmniTrax after any changes constitutes your acceptance of the updated policy.

For any privacy-related questions or requests, please contact us at:

OmniTrax
Email: admin@omnitrax.com.au