Terms of Service

• “Service” means the OmniTrax cloud-based business management platform, including all features, modules, and associated websites.
• “User” means any individual or business that accesses or uses the Service.
• “Account” means the registered account used to access the Service.
• “Your Data” means any data, content, or information you upload, enter, or generate within the Service.

You must be at least 18 years of age and have legal authority to enter into a binding agreement on behalf of yourself or your business. The Service is intended for use by Australian businesses and is governed by Australian law.

To access the Service, you must create an Account. You agree to provide accurate, current, and complete information during registration and to keep your account details up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us immediately at admin@omnitrax.com.au if you suspect unauthorised access.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to our systems or another user's account
• Resell or sublicense access to the Service without our prior written consent
• Use the Service in any way that could damage, disable, or impair its operation
• Engage in any fraudulent, deceptive, or misleading conduct

You retain ownership of all Your Data. By using the Service, you grant us a limited, non-exclusive licence to store, process, and display Your Data solely to provide the Service to you.

You are responsible for ensuring Your Data is accurate and that you have the right to upload it. We are not responsible for any errors, losses, or consequences arising from inaccurate or incomplete data.

We will not access Your Data except as necessary to provide the Service, comply with legal obligations, or as described in our Privacy Policy.

All intellectual property in the Service — including software, design, trademarks, and content — is owned by or licensed to OmniTrax. These Terms do not grant you any rights in our intellectual property beyond the limited licence to use the Service as described herein.

You must not copy, reproduce, modify, reverse engineer, or create derivative works from any part of the Service without our prior written consent.

The Service may integrate with third-party services including Google Firebase, Basiq (open banking), Gmail, and Anthropic (AI features). OmniTrax is ATO accredited software and lodges STP data directly with the Australian Taxation Office. Your use of those integrations is also subject to the respective third-party's terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.

New Accounts start with a 14-day free trial. No payment card is required to start a trial, and you will not be charged unless you choose to subscribe.

Pricing and subscription terms will be communicated to you before you commit to a paid plan. All fees are quoted in Australian dollars (AUD) and are exclusive of GST unless stated otherwise. Paid add-ons (including SMS, AI document reading, and vehicle registration lookups) are billed pay-per-use at the rates shown in the Service, in addition to your plan fee.

Add-ons are intended for ordinary business use. We may apply fair-use limits, or contact you, where usage is abnormally high or suggests misuse of the Service.

We reserve the right to change our pricing at any time. We will give you reasonable notice of any price changes before they take effect.

We may suspend or terminate your Account if you breach these Terms, fail to pay fees when due, or if we are required to do so by law. We will endeavour to give you reasonable notice before termination unless immediate action is required to protect the Service or other users.

If your trial ends without a subscription, or a payment fails and is not resolved, your Account becomes read-only: Your Data remains intact and viewable, but you will not be able to create or edit records until you subscribe or your payment is corrected.

You may cancel your Account at any time by contacting us at admin@omnitrax.com.au. On cancellation, you will retain access to the Service until the end of your current billing period, after which your Account becomes read-only as described above.

Upon cancellation or termination, Your Data stays accessible and exportable on a read-only basis for a reasonable period, after which it will be deleted in accordance with our data retention policy.

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages, or events outside our control may affect availability. We will endeavour to provide advance notice of planned maintenance where possible.

The Service is provided “as is” and “as available”. To the extent permitted by Australian Consumer Law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with the Service shall not exceed the total fees you paid to us in the three (3) months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, loss of data, or loss of goodwill, even if we have been advised of the possibility of such damages.

You agree to indemnify and hold harmless OmniTrax and its officers, employees, and agents from any claims, losses, or expenses (including legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any applicable law or third-party right.

These Terms are governed by the laws of Queensland, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

We may update these Terms from time to time. We will notify you of material changes by updating the “Last updated” date at the top of this page and, where appropriate, by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

If you have any questions about these Terms, please contact us at:

OmniTrax
Email: admin@omnitrax.com.au